Privacy Policy
Krono Heat Pumps (KHP) ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website.
1. Information We Collect
We may collect personal information that you provide when using our website, including but not limited to your name, email address, phone number, postal address, and any other details submitted via contact forms or during transactions.
2. How We Use Your Information
We use the information you provide for the following purposes:
To provide our products and services;
To meet contractual obligations with you and our service partners;
To maintain internal records and manage customer relationships;
To send you marketing communications if you have opted in to receive them.
3. Sharing Your Information
We may share your personal information with trusted third-party partners where necessary to deliver our services or meet contractual obligations. This may include sharing your contact details such as address, phone number, or email with logistics providers, installation teams, or other service providers. We do not sell your information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Your consent (for marketing communications);
The performance of a contract;
Compliance with a legal obligation;
Our legitimate interests in operating our business.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
6. Your Rights
Under UK data protection laws, you have the right to:
Access the personal data we hold about you;
Request correction or deletion of your data;
Object to or restrict our processing of your data;
Withdraw your consent for marketing at any time.
To exercise these rights, please contact us using the details below.
7. Data Security
We are committed to keeping your personal data secure. We take appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. For more information, please see our Cookies Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Krono Heat Pumps
Company Number: 16373394
Email: info@kronohp.co.uk
Phone: 01227 852211
Address: 22D Barton Business Park, Canterbury, Kent CT1 3AA
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: 11.08.2025
